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BreaKer

[Accepted] Technical support format improvement [Forums]

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Title: Technical support format improvement

Type: Forums

Description: 

While the technical support forum has some of the most important parts needed to try and figure out what's going out, I would suggest adding the following fields (I am going to just write everything, including the ones that are already there, in order for them to be easily seen):

  • Operating System:
  • Computer specs (in case of lag, stutter, etc)
  • Character Name:
  • Error Info (If there is one):
  • Description of problem:
  • Screenshot:
  • Traceroute to the login server of choice (It can be found in the WTF folder, in the .wtf fil): Example : tracert legion.logon.firestorm-servers.com
  • Directx Diagnostic, in the case of video lags, stutter, random crashes (winKey+r -> dxdiag):
  • Any active VPN/Proxy/Antivirus/Firewall (including Windows Defender if applicable):
  • How the game was downloaded: (Site torrent, launcher, blizzard, other torrent, etc)
  • Speedtest (in case of lags, random disconnects, etc - speedtest.net):

While not all of them might matter in every post, the more information we have, the better.

Thank you for your time!

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Accepted, some of them were accepted but some were denied.

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